What can you really rely upon? The morning news from the BBC or CNN? Though I do remember during a big storm in 1988 the BBC news was broadcast from the Play school studio. In general though the gap between my perception and expectation of a product and reality grows ever larger. Our company has business continuity insurance which I specifically took out in case our broadband line was cut for a long period of time as it was in 2002 when a over enthusiastic digger took out 5 metres of cabl...